Changes to the Co-Lend platform

This notice explains the changes to the Co-Lend platform, how they will effect investors and borrowers, and what this means going forwards.

Over the past few months we have been regularly reviewing our business strategy and our plans for the future. Through this process we have found exciting opportunities that see us take a different approach to how we operate.

As such we have made the decision to stop Crowdfunding activities.

We understand this news may be unexpected, but please be assured that all invest-ments made to date will be repaid by close of business Friday 17th July and will be avail-able in your wallets.

Co-Lend will no longer be an Appointed Representative of ShareIn Ltd, who is authorised and regulated by the Financial Conduct Authority (603332). Co-Lend is ceasing all FCA regu-lated activity with immediate effect and will not be accepting any new subscriptions.

The existing platform will remain in place to allow you to access your account to withdraw your funds.

We understand you may have questions and some frequently asked questions are below.

If you have any further questions or concerns, please get in touch via the messaging system on the platform found in your account area. ShareIn Ltd also have access to the messages and may be better placed to reply in some instances, so you may receive a message from them directly as needed.

Many thanks for your support,

The Co-Lend Team


I have investments on the platform, can I get my money back?

All current investments made via the Co-Lend platform will be repaid to your Co Lend wallet by close of business Friday 17th July and will be ready for you to withdraw to your bank account.

I’ve got money in my general wallet on the platform, what do I do?

You are able to withdraw all money from your general Co-Lend wallet.

  • Log in to your account
  • Visit your portfolio
  • If you already have a bank account attached to your account simply withdraw funds
  • If you do not have a bank account attached, please add this using the link on the left-hand side of your portfolio. Please note the bank account must be in your name. Then you can withdraw your money.

I have money in my IFISA wallet, what do I do?

You have a couple of options available to you if you have funds in your IFISA wallet.

  • Withdraw the funds to your bank account. If you opened your ISA account this year the cash can be withdrawn and used instead in another ISA wrapper and your allowance is not impacted. If the cash relates to prior year ISA then to maintain the tax wrapper the funds should be transferred to another ISA Manager.
  • Transfer funds to a new ISA provider.

How to transfer money to a new ISA provider?

Transferreing your IFISA funds to a new ISA manager keeps them in the ISA wrapper.

  • You should identify a new ISA provider and make an ISA transfer in request with them. This can be any sort of ISA, it doesn’t need to be an IFISA.
  • The new ISA manager will send required paperwork to isatransfers@sharein.com
  • Once the paperwork is processed by ShareIn Ltd, you will receive a message to approve the transfer out via the platform.
  • Following your approval ShareIn will process the request and transfer funds to your new ISA Manager.

Can I still invest with Co-Lend?

Co-Lend will no longer be undertaking any FCA regulated investment activity on this platform.

How do I close my account with Co-Lend?

We have a regulatory requirement to maintain investor records for 7 years.

If you do not have a live account (ie current investments, money in wallets) and have not subscribed to receive communication from us, we will not be in touch with you again.

If you would like to update your communication preferences, you can do this via your account area on the platform.

How do I communicate with you?

To discuss anything relating to your account on Co-Lend platform you can email us on help@co-lend.co.uk and ShareIn Ltd on support@sharein.com

How do I make a complaint?

We want to ensure you are not negatively impacted by this change but sometimes things go wrong. We would hope to resolve most issues straight away so please email us on help@co-lend.co.uk and support@sharein.com to tell us how we can help.

What you'll need to tell us so that we can help you:

  • Your personal details
  • What's gone wrong and
  • What you want us to do to put things right
  • We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within 7 working days. For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision. We'll give you regular updates.

    If you're unhappy with the outcome UK Residents can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. In any event, you have the right to ask the FOS to review your complaint if we've been unable to resolve it within 8 weeks.

    The FOS can help UK residents with most complaints if you are:

    • A consumer
    • A business employing fewer than 10 persons that has an annual turnover that doesn't exceed €2 million

    If you are unsure whether the FOS will consider your complaint, please contact them directly for advice. The service the FOS provides is free and impartial and contacting them at any stage of your complaint will not affect your legal rights. The contact details for the FOS are:

    The Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London
    E14 9SR

    Their phone numbers are +44 (0)300 123 9123 or +44 (0)800 023 4567.

    You can send an email to: complaint.info@financial-ombudsman.org.uk

    What do I do if my personal details have changed?

    You are able to update your personal details (address, password, marketing preferences) via the platform in your account. You can add or update your bank account details via your portfolio.

    If you require any further updates, please contact us via the platform messaging service.